Administrator
WRAP-UP CODES - Administrator Guide -
Wrapup Codes Wrapup Codes are a structure in which agents specify the details of the call after ending their calls, and by examining these details from the reporting area, it allows them to make a generalization according to the needs of their ...
STATUSES- Administrator Guide -
Statuses Perform definitions such as customizing the status color, setting limits. Statuses are defined for users with the customer representative role registered in the system. You can select or disable any status you want for agents. You can ...
USERS - Guide Administrator -
Users To access Users, from the administrator screen, press the button shown below: Users registered in the system can be displayed in the users section. Adding new users, deleting existing users, authorizing users, determination of roles and ...
WEB URLs - Administrator Guide -
Call Center Studio - Administrator Guide Statuses Web URLs To access Web URLs , from the administrator screen, press the button shown below: It is defined to open pop-up in front of the customer representative. It is enabled that 3rd party ...
TEAMS - Administrator Guide -
Call Center Studio - Administrator Guide Teams Teams To access Teams, from the administrator screen, press the button shown below: All customer representatives can be gathered under different teams in the system. Customer representatives in the same ...
SCRIPTER - Administrator Guide -
Call Center Studio - Administrator Guide Scripter Scripter To access Scripter, from the administrator screen, press the button shown below: When pressed, the screen below will be shown: Note:Scripter is used only in Predictive dialer calls. Details ...
QUEUES- Administrator Guide -
Call Center Studio - Administrator Guide Queues Queues To access Queues, from the administrator screen, press the button shown below: They are lines in which the automatic call distribution system (ACD) keeps inbound calls to distribute to customer ...
HUNT GROUPS - Administrator Guide -
Call Center Studio - Administrator Guide Hunt Groups Hunt Groups To access Hunt Groups, from the administrator screen, press the button shown below: Thanks to this menu step, any IP Phone can be gathered under a single group and distribution of ...
GRAMMAR - Administrator Guide
Call Center Studio - Administrator Guide Grammar Grammar To access Grammar, from the administrator screen, press the button shown below: A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be ...
DIAL PLANS - Administrator Guide -
Call Center Studio - Administrator Guide Dial Plan DIAL PLANS To access Dial Plans, from the administrator screen, press the button shown below: It is essential for the calling rules to be defined in order to perform outcall through the system. A ...
CONTACTS - Administrator Guide -
Call Center Studio - Administrator Guide Contacts Contacts To access Contacts, from the administrator screen, press the button shown below: Adding Contacts: Single Contact: To add a single contact press the new button, , in the top right corner. ...
CAMPAIGNS - Administrator Guide -
Call Center Studio - Administrator Guide Campaigns Campaigns To access Campaigns, from the administrator screen, press the button shown below: It is necessary that campaigns be defined in order to use the dialer system. For this, an interface ...
ATTENDANTS - Administrator Guide
Call Center Studio - Administrator Guide Attendants Attendants To access Attendants, from the administrator screen, press the button shown below: Modifications within Interactive Voice Response (IVR) that are made customers to listen are performed ...
APPLICATIONS- Administrator Guide -
Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...
ANNOUCEMENTS - Administrator Guide -
Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...