TEAMS - Administrator Guide -

TEAMS - Administrator Guide -

Call Center Studio - Administrator Guide

Teams




Teams




To access Teams, from the administrator screen, press the button shown below:



All customer representatives can be gathered under different teams in the system. Customer representatives in the same team can follow one another and send messages to the supervisor of the team. Supervisors can take reports based on the team and send collective messages to users added to the team. 

Creating Team

Team can be created with any name by using the “(create)” button.


Choose a customer representative through the dropdown menu on the screen by clicking the Save button. A pop-up indicating Customer Representative has been added to the team will be displayed.






    • Related Articles

    • USERS - Guide Administrator -

      Users To access Users, from the administrator screen, press the button shown below: Users registered in the system can be displayed in the users section. Adding new users, deleting existing users, authorizing users, determination of roles and ...

    • ANNOUCEMENTS - Administrator Guide -

      Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...

    • CONTACTS - Administrator Guide -

      Call Center Studio - Administrator Guide Contacts Contacts To access Contacts, from the administrator screen, press the button shown below: Adding Contacts: Single Contact: To add a single contact press the new button, , in the top right corner.  ...

    • GRAMMAR - Administrator Guide

      Call Center Studio - Administrator Guide Grammar Grammar To access Grammar, from the administrator screen, press the button shown below: A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be ...

    • APPLICATIONS- Administrator Guide -

      Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...