TEAMS - Administrator Guide -

TEAMS - Administrator Guide -

Call Center Studio - Administrator Guide

Teams




Teams




To access Teams, from the administrator screen, press the button shown below:



All customer representatives can be gathered under different teams in the system. Customer representatives in the same team can follow one another and send messages to the supervisor of the team. Supervisors can take reports based on the team and send collective messages to users added to the team. 

Creating Team

Team can be created with any name by using the “(create)” button.


Choose a customer representative through the dropdown menu on the screen by clicking the Save button. A pop-up indicating Customer Representative has been added to the team will be displayed.






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