CONTACTS - Administrator Guide -

CONTACTS - Administrator Guide -

Call Center Studio - Administrator Guide

Contacts



Contacts




To access Contacts, from the administrator screen, press the button shown below:




Adding Contacts:

  • Single Contact: To add a single contact press the new button, , in the top right corner. 
  • Multiple Contacts: 
  • Prepare a CSV file with the appropriate headings for the input fields shown below


  • Press the import button, ,  select the appropriate CSV file located on your desktop, then press upload. 




    • Related Articles

    • CAMPAIGNS - Administrator Guide -

      Call Center Studio - Administrator Guide Campaigns Campaigns To access Campaigns, from the administrator screen, press the button shown below: It is necessary that campaigns be defined in order to use the dialer system. For this, an interface ...
    • ANNOUCEMENTS - Administrator Guide -

      Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...
    • GRAMMAR - Administrator Guide

      Call Center Studio - Administrator Guide Grammar Grammar To access Grammar, from the administrator screen, press the button shown below: A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be ...
    • APPLICATIONS- Administrator Guide -

      Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...
    • TEAMS - Administrator Guide -

      Call Center Studio - Administrator Guide Teams Teams To access Teams, from the administrator screen, press the button shown below: All customer representatives can be gathered under different teams in the system. Customer representatives in the same ...