It is step in which determined entrance announcement is added (The announcement of welcome to X company)
It is the step in which the dialing announcement is added. Customers are diverted to divisions they demand after this step. (the Announcements of Dial 1 for Order, Dial 2 for Technical Support and please wait for connecting to Customer Representative)
Routing to a different IVR or step can be performed through this step.
Queue selection that is desired for the call to come is performed.
Alias(Internal) Optional Queue
It is the step selected in the determined line, giving priority to internal.
It is the step selected in the determined line, giving priority to the user.
It is enabled in this step to route calls to another number.
Transfer to variable
Routing calls to determined variables.
It is the step used in order that call centers render service out of more than one tenant can transit calls one another, and that branches can do to each other or to the center.
It is the step in which the determined alias (IPPhone) call is transferred.
It enables calls to be transferred to dialed alias numbers.
It is the step in which call is routed to the determined alias number.
Transfer to user
It is the step in which call is routed to the determined user.
It is used to end a call after any step desired.
Informing missed call details as via e-mail
It enables customers not to reply to leave his/her calling reason as voice record and records come via mail.
This is the step in which calls can be routed to different fields in a certain time interval.
In this step, to which step inbound calls in determined day range and inbound calls in non-selected days go.
In this step, variable definitions are made and they are determined as temporary or permanent information (like credit card definitions).
Result Code Definition
It is the step enabling customers to give points by dialing in calls having satisfaction or etc. content realized by the system.
This step enables such operations as sending value to web services prepared by customer solutions and receiving results and routing to different steps in IVR according to results or text reading in such solutions as credit cards developed in IVR, vendor inquiry, order status inquiry.
It is the step in which surveys can be applied to customers by using Interactive Voice Response.
It is enabled that inbound calls can be sent to the defined IP Phones.
It is the step in which users using IP Telephone are triggered according to selected notifications events, and web service prepared by customer and defined with Web hook with respect to call status is triggered.
It is used to read answers of customers returning from web service (for example, where is my freight?)
It is used to define values in grammar formed. (Service? "XXXXX" )
It enables calls to be sent to a specified step of IVR according to answers coming back from variable, or to standard answers coming back from web services prepared by the customer (for example, Cancel, Order is being prepared, In shipment).
It is used to proceed another step in the direction of details such as how many times the calling number has called, in which minutes it has called, from which Queue it has called, whether there are missing calls or not.
Transfer to last one spoken
It enables a call having come before to be routed to the customer representative with which last conversation was made.