GRAMMAR - Administrator Guide

GRAMMAR - Administrator Guide

Call Center Studio - Administrator Guide

Grammar



Grammar




To access Grammar, from the administrator screen, press the button shown below:




A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be added to this menu using .xml format. 

Adding Grammar List


  • Press the new button, , the pop-up screen below will appear:


  1. Make a name for the new grammar, and if necessary type a description.

  2. Click choose file and find the appropriate .xml format grammar list on your desktop
  3. Click Save




    • Related Articles

    • ATTENDANTS - Administrator Guide

      Call Center Studio - Administrator Guide Attendants Attendants  To access Attendants, from the administrator screen, press the button shown below: Modifications within Interactive Voice Response (IVR) that are made customers to listen are performed ...
    • ANNOUCEMENTS - Administrator Guide -

      Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...
    • CONTACTS - Administrator Guide -

      Call Center Studio - Administrator Guide Contacts Contacts To access Contacts, from the administrator screen, press the button shown below: Adding Contacts: Single Contact: To add a single contact press the new button, , in the top right corner.  ...
    • APPLICATIONS- Administrator Guide -

      Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...
    • TEAMS - Administrator Guide -

      Call Center Studio - Administrator Guide Teams Teams To access Teams, from the administrator screen, press the button shown below: All customer representatives can be gathered under different teams in the system. Customer representatives in the same ...