GRAMMAR - Administrator Guide
Call Center Studio - Administrator Guide
Grammar
Grammar
To access Grammar, from the administrator screen, press the button shown below:
A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be added to this menu using .xml format.
Adding Grammar List
- Press the new button, , the pop-up screen below will appear:
Make a name for the new grammar, and if necessary type a description.
- Click choose file and find the appropriate .xml format grammar list on your desktop
- Click Save
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