GRAMMAR - Administrator Guide

GRAMMAR - Administrator Guide

Call Center Studio - Administrator Guide

Grammar



Grammar




To access Grammar, from the administrator screen, press the button shown below:




A grammar list is necessary in order to use the Voice Recognition Step in the welcome menu. Information Can be added to this menu using .xml format. 

Adding Grammar List


  • Press the new button, , the pop-up screen below will appear:


  1. Make a name for the new grammar, and if necessary type a description.

  2. Click choose file and find the appropriate .xml format grammar list on your desktop
  3. Click Save