Recent Articles
WRAP-UP CODES - Administrator Guide -
Wrapup Codes Wrapup Codes are a structure in which agents specify the details of the call after ending their calls, and by examining these details from the reporting area, it allows them to make a generalization according to the needs of their ...
STATUSES- Administrator Guide -
Statuses Perform definitions such as customizing the status color, setting limits. Statuses are defined for users with the customer representative role registered in the system. You can select or disable any status you want for agents. You can ...
USERS - Guide Administrator -
Users To access Users, from the administrator screen, press the button shown below: Users registered in the system can be displayed in the users section. Adding new users, deleting existing users, authorizing users, determination of roles and ...
SUPERVISOR SCREEN Guide
Supervisor screen The screen that you will see when you first enter the supervisor module is as follows: Information such as queue details, hourly call numbers, status of agents, waiting calls, service levels, and answering ratios can be found on ...
AGENT SCREEN Guide
Agent Screens In this article, the functions in the New Agent screens are defined and their usage is explained. You can find related articles from the list below. Note: The following features and modules may vary according to the authorization ...
Popular Articles
AGENT SCREEN Guide
Agent Screens In this article, the functions in the New Agent screens are defined and their usage is explained. You can find related articles from the list below. Note: The following features and modules may vary according to the authorization ...
Operator Console & Extension Modules Guide
Call Center Studio - Operator Console & Extension Modules Guide Op. Console & Extension Operator Console & Extension Modules This guide walks users through Call Center Studio’s Operator Console and Extension Modules. Guides included: Operator ...
ANNOUCEMENTS - Administrator Guide -
Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...
APPLICATIONS- Administrator Guide -
Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...
ATTENDANTS - Administrator Guide
Call Center Studio - Administrator Guide Attendants Attendants To access Attendants, from the administrator screen, press the button shown below: Modifications within Interactive Voice Response (IVR) that are made customers to listen are performed ...