AGENT SCREEN Guide
Agent Screens In this article, the functions in the New Agent screens are defined and their usage is explained. You can find related articles from the list below. Note: The following features and modules may vary according to the authorization ...
Operator Console & Extension Modules Guide
Call Center Studio - Operator Console & Extension Modules Guide Op. Console & Extension Operator Console & Extension Modules This guide walks users through Call Center Studio’s Operator Console and Extension Modules. Guides included: Operator ...
SUPERVISOR SCREEN Guide
Call Center Studio - Supervisor screen Guide Supervisor screen The screen that you will see when you first enter the supervisor module is as follows: Information such as queue details, hourly call numbers, status of customer representatives, waiting ...
ANNOUCEMENTS - Administrator Guide -
Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...
APPLICATIONS- Administrator Guide -
Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...