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Operator Console & Extension Modules Guide
Call Center Studio - Operator Console & Extension Modules Guide Op. Console & Extension Operator Console & Extension Modules This guide walks users through Call Center Studio’s Operator Console and Extension Modules. Guides included: Operator ...
ANNOUCEMENTS - Administrator Guide -
Call Center Studio - Administrator Guide Announcements Announcements To access Announcements, from the administrator screen, press the button shown below: Add button is used to add a new announcement. Sound files loaded to the system must be in ...
APPLICATIONS- Administrator Guide -
Call Center Studio - Administrator Guide Applications Applications To access Applications , from the administrator screen, press the button shown below: A special app token is created through Call Center Studio API. Created app tokens can be used in ...
SUPERVISOR SCREEN Guide
Call Center Studio - Supervisor screen Guide Supervisor screen The screen that you will see when you first enter the supervisor module is as follows: Information such as queue details, hourly call numbers, status of customer representatives, waiting ...
ATTENDANTS - Administrator Guide
Call Center Studio - Administrator Guide Attendants Attendants To access Attendants, from the administrator screen, press the button shown below: Modifications within Interactive Voice Response (IVR) that are made customers to listen are performed ...